• How do I know I can trust The Cleaning Fairies?

    Cleaning Fairies is Nantucket’s premier professional cleaning and maid service, with over 20 years experience. We are a fully bonded and insured residential cleaning service, and we pride ourselves in quality cleaning services. All our maids are trained to perform detailed cleaning plans to our customers’ specifications. We stand behind our work with a 24-hour Guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange a time for us to come back and re-clean the specific areas that did not meet your expectations.

  •  

    What should I do before a home cleaning service? 

    To make our cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. This will allow us to dedicate our time to cleaning and prevent us from putting stray items in the wrong location. In addition, because we charge per hour, tidying up before we arrive will be more cost-effective for you.

  •  

    Do I have to be home during house cleaning?

    You do not need to be home when we clean. Most of our customers are not, as we clean Monday – Sunday, 8:30 a.m. to 5 p.m. Our clients provide and trust us with the key to their home. We take the security of your key very seriously. We are also very familiar with the 3 different alarm companies out here and how to operate them.

  •  

    What time do The Cleaning Fairies arrive?

    We cannot guarantee what time residential housekeepers will arrive except the first stop each morning. If we are cleaning weekly we can usually arrive within a 1-hour window of time.

  •  

    What if something is damaged during a home cleaning?

    We treat you and your home with complete respect, taking as much care as if it were our own. If something does unexpectedly break, our housekeeping team will leave you a note, and our office manager will contact you promptly to discuss the incident. We will pay the cost to repair or replace the item. In the unlikely event that a valuable item is damaged, The Cleaning Fairies is fully insured and claims are filed when appropriate. Smaller items are simply replaced or a credit is given for and agreed upon amount If you have any valuable items you would like us to avoid cleaning, please bring them to our attention and we will leave those items undisturbed.

  •  

    What if a spot is missed?

    Our maid services offer consistent, quality home cleaning.  However, miscommunications do occur, and it’s possible we may make a mistake. If you are not satisfied with your cleaning for any reason, please contact us within 24 hours of service and our house cleaning staff will correct their mistake at no charge.

  •  

    What does cleaning fairies not clean?

    We customize our cleaning services to fit your needs and budget. However, there are some things our housekeepers will not clean. For safety reasons, our housekeepers do not clean human waste or pet feces, vomit, urine, or blood or exterior windows.

  •  

    Do I have to provide cleaning supplies or equipment?

    No. All our housekeeping teams come prepared with all the necessary cleaning supplies. However, we are very flexible, and we are happy to clean with your preferred products if requested and provided.

  •  

    What happens if I need to reschedule my maid service?

    No problem! Simply call us at least a day before your scheduled cleaning and provide us with a more convenient time. We will do our best to accommodate your scheduling needs.

  •  

    How do I pay for my cleaning services?

    Payments are due on the day of your service. We do take credit cards as our only means of payment. We do take Visa, MasterCard and Discover. We have the latest credit card processing encryption equipment, so you can rest assured that all your information is very secure.

  •  

    How can I share my Cleaning Fairies experience?

    You can show your love by “Liking” The Cleaning Fairies on Facebook and following our blog. You can leave feedback in an online review, and you can always share your story with us at Customerservice@cleaningfairies.net.

  •  

    How does our relationship work?

    Communication is essential in any relationship, including ours. We understand that we must earn your trust during every visit, and that’s why we're so flexible, offering customized cleaning service plans designed with your needs in mind. No contracts, no hassle. Establishing open communication and being flexible ensures you will be a satisfied long-term customer.

  •  

    Can I just get an estimate of how much it will cost to clean my house?

    Our customer service manager can give you an estimate based on the square footage and number of bedrooms/bathrooms in your home. We are unable to give you an exact estimate as we do bill by the hour. We do not do any flat fee work. Because every home is unique, we base our pricing on factors like clutter, pets, and even your lifestyle, which affects the way we clean.

  •  

    How many people will be in my home during each cleaning?

    Typically, there will be three people in your home - a team-leader and two team members. On rare occasions, there may be two or four people. We understand that your home is your private sanctuary, and we respect the trust you place in us when you allow us into your home.

  •  

    Will the same team be in my home each time?

    We make every effort to ensure that the same team clean your home each visit. However, there may be times when a change in staff is required due to sickness, vacation, etc. If we need to send replacement staff, please rest assured that all of our housekeepers have received the same extensive training to ensure consistent cleaning services and techniques

  •  

    What is the difference between The Cleaning Fairies and other cleaning service on Nantucket?

    The Cleaning Fairies has more than 20 years of experience cleaning professionally. We clean hundreds of Nantucket homes each year, and we take a personal interest in delivering the best cleaning service possible. All of us here at The Cleaning Fairies understand that we must earn and keep your trust, in addition to cleaning thoroughly and efficiently while respecting your individuality. Your satisfaction is our goal and is always guaranteed.

  •  

    What are The Cleaning Fairies Rates?

    Cleanings scheduled in advance are $33 per hour. The rate for a same-day emergency cleaning is $40 per hour. Both rates include the cost of cleaning supplies, equipment, and labor.

    Our services require a minimum of 3 hours per scheduled cleaning    

  •  

    Billing and Invoices: 

    We accept MasterCard and Visa only. Your credit card will be charged within a day or two of cleaning. Electronic invoices are sent at time of billing, and printed invoices are sent within a day of billing. The date of cleaning, number of cleaning hours, and amount charged to your credit card are itemized on each invoice. We will use email invoicing if you have an email address. Please let us know if you would prefer a printed invoice. If you did not receive an invoice, have questions about your invoice, or need us to provide details of a cleaning, please let us know as soon as possible.

  •  

    Scheduling and Cancellation: 

    Please schedule or cancel cleaning dates as far in advance as possible. We require a 24 hour notice for cancellations, or the 3-hour minimum will be charged. The time we schedule to clean has been reserved for you, and last-minute changes and cancellations prevent us from making your time slot available to other Cleaning Fairies clients. You will receive cleaning schedule sheets from us in the spring. Please fill these out as completely as possible. We will provide you with extra sheets to use as your schedule fills in. Please use only these sheets, as they are easy for us to read and help prevent scheduling mistakes. Of course, you are always welcome to call or e-mail to add dates, or to confirm that we have your schedule.

  •  

    *Check In/Check Out: 

    We require a 6-hour window for rental turnover cleaning. For most of our clients, this means tenants check out at 9 a.m. and check in at 3 p.m. If your checkout time is later than 10 a.m., we will need until 4 p.m. or later to clean. Please make sure that your rental agreements and leases with real estate agencies reflect this requirement. Trying to clean around tenants makes our job much more difficult. The process becomes more time-consuming for us, and more expensive for you. If your tenants have not departed by checkout time or have checked in early, it is our policy to leave, clean the other houses on our schedule, and return to your house last. A charge for making an additional trip to your house will be included on the cleaning bill for that day. Many realtors tell tenants who arrive early to leave their luggage inside. We generally don't have a problem with this, but we cannot guarantee an immaculate house if incoming tenants use clean bathrooms or walk through areas that have already been vacuumed.

  •  

    *Damage: 

    We always do our best to check for damage done by tenants. We will let you know of any damage we notice as soon as possible so that the tenants responsible can be charged accordingly. However, we cannot guarantee that we will notice all damage to or theft from your house. You may want to ask your caretaker to do a detailed check of the house and its contents after the departure of each group of tenants.

  •  

    *Laundry: 

    During a turnover, we will do as much laundry on site as time allows. We are generally able to wash all laundry, but occasionally renters use extra towels/sheets. We suggest a locked cabinet (we need the key) to keep your second set of towels and sheets in. Please supply us with at least 2 sets of towels and sheets in case we need to leave towels drying when we leave. All our clients who rent to tenants are required to have an account at Holdgate's Island Laundry. Holdgate’s address is 4 Vesper Lane and their phone number is (508) 228-0750. We will drop off your laundry at Holdgate's and pick it up before your next turnover. Holdgate's will bill you directly. We charge $16.50 (one-half of our $33 hourly rate) for drop-off and pick-up service.

  •  

    *Does The cleaning Fairies Supplies to clean my Vacation rental property?  

    We assume that you or your caretaker will keep your house supplied with laundry detergent, dish detergent, white shower liners and garbage bags. Please be sure to leave an adequate supply of soap, toilet paper, and paper towels, as well. Many owners have a locked closet they fill at the beginning of the season, and we put out enough supplies to get people started. We will let you know if more is needed. Stocking your house with sufficient sheets, towels, bathroom rugs, etc. insures that there will be enough for a turnover. Our experience is that tenants almost always use more linens than expected, so please allow for this.

  •  

    *Does The Cleaning Fairies need Keys to my Vacation property?

    We must have a key to your house. We cannot rely on caretakers, realtors, or tenants to leave a house unlocked. You may send a key to: 2 Greglen Ave., Suite 299, Nantucket MA 02554. We charge $16.50 (one half hour of our $33 per hour rate) for picking up keys from a realty company or caretaker. The same charge applies if we must duplicate your key, plus the cost of having the duplicate made    

  •  

    How does End of Season Cleaning work?

    Many of our clients want us to return their home to its “pre-tenant” state once the rental season is over. Please specify when you will be on-island, and what you would like to have done before your return. Some clients like us to straighten linen closets, clean out kitchen drawers, etc. For those of you who do not rent to tenants, please let us know what you would like done during our final cleaning of the season. Clear communication of your needs helps us clean to your satisfaction!

  •  

    How do I contact The Cleaning Fairies?

    The phone/fax number for The Cleaning Fairies Inc. is 508-325-5044. Our mailing address is 2 Greglen Ave., Suite 299, Nantucket MA 02554. Visit us on the World Wide Web at Cleaningfairies.net. We ask that you contact us via e-mail whenever possible. Our e-mail address is Chris@cleaningfairies.net. We will respond to your e-mail within a day.

  •  

    * Pertinent only for vacation rental properties owners and travel agents.